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If you travel to customers, your time on the road is part of the job. Here’s how to set a call-out charge that covers it without losing bookings.
Mobile valeters, locksmiths, cleaners, mobile hairdressers, air-conditioning engineers, dog groomers and trades all have the same problem: the price of the job has to cover getting there. Get it wrong and you either lose money on every visit or lose customers to cheaper quotes.
Before you set a fee, add up what each trip costs:
One charge for every visit, on top of the job price. Simple for customers to understand and easy to show. Common for locksmiths, emergency repairs and diagnostics.
Free or low-cost within your local area, then higher charges for further away. Zones keep local customers happy while making longer trips worth your while.
Include travel in your service prices and set a minimum booking value. Customers see one simple price, which many prefer, but make sure your prices still cover the jobs furthest away.
Evenings, weekends and same-day call-outs cost you more, so it’s normal to charge more for them, as long as customers know before they book.
Tip: look at what other local businesses in your trade charge, then price for the service you give. Turning up on time, with clear prices and easy online booking, is worth paying for.
Surprise charges cause complaints and bad reviews. Show your call-out fee or travel charge clearly next to your services, say which areas you cover, and confirm the full price when the customer books. Customers are far more likely to accept a fee they knew about than one added at the door.
On Bookuro you can mark each service as In Store or Call Out. For call-out services, the customer adds their address when they book, so you know where you’re going before you set off. You set your own prices, deposits and cancellation rules, and there’s 0% commission on every booking.
Bookuro makes this easier. Free to join, 0% commission and unlimited bookings, with deposits, cancellation rules, automatic reminders and your own booking QR code built in.
Yes. Each service can be marked In Store or Call Out. For call-out services, the customer adds their address when they book.
Either works. A separate fee is clear and fair for jobs that vary in distance; including travel in your prices keeps things simple for customers. Whichever you choose, make sure customers can see it before they book.
Yes. You set your own deposit and cancellation rules on Bookuro, which helps protect you from wasted trips.
It’s common to charge more for evenings, weekends and urgent call-outs. Tell customers the rate before they book.
No. Bookuro charges businesses 0% commission on bookings.
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