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• After submitting everything they asked for, customer support completely stopped responding.
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They refunded only my initial deposit and confiscated the rest of my balance. I eventually requested a withdrawal of my winnings. Account closed and winnings confiscated after verification and accepted deposit I’ve since went onto my account and I now can not access it. Please notify us if your withdrawal is processed before then. I have scheduled a follow-up for 5 days from now to check on the status of your withdrawal.

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They close the account for no reason Sometimes even this little step works quite well. Maybe it would be better to complain straight away so the casino will be notified about the public complaint.

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This was one of the main reasons I decided to stop playing there in the first place.What is most concerning is that they actively refuse to close my account, despite repeated requests. What should be a simple request has turned into an exhausting and stressful ordeal.Initially, I contacted customer support to request account closure. We’re thrilled to hear that you found the experience fast, fair, and supported by great customer service. We really appreciate you taking the time to share your experience.Best regards,Winorio Team Everything is laid out clearly, and you don’t have to hunt around to find your favorite games or account settings.